Frequently asked questions
How are TRH candles different from other candle lines?
The Rustic House candles are made with sustainable, American-raised soy wax. We also use cosmetic-grade fragrances and oils, which is ideal for people who are sensitive to fragrance. Since our candles burn so cleanly and are additive-free, they have a large and even scent throw. In other words, you will be able to smell our candles throughout a room instead of just a small area.
How do I keep my candle burning efficiently?
It is super important to trim your wick to ¼ inch after each burn. If the wick is too long, the candle will burn too hot and quickly, wasting the wax. Plus, a long wick equals a long flame, which creates soot while the candle is burning.
Why does my candle container have a dark, ashy rim after burning?
Trimming the wick after each burn will keep your candle burning efficiently, and our white candle container crisp and bright. Since our candles burn so cleanly, they don’t have preservatives to prevent ashiness that may form on the container. A short wick will do the trick.
I want to enjoy home fragrance, but don’t want to worry about an open flame. Is there an alternative to burning a traditional candle?
In addition to glass candles, we offer wax melts! They are a safe, flame-free way to enjoy home fragrance. All you have to do is purchase our 2-in-1 Candle + Wax Melter with your wax melts. They may be small, but they are super concentrated! Each square lasts 48 hours.
I have an event coming up and want to purchase TRH candles in bulk. How do I order?
Send us a quick email at firstname.lastname@example.org explaining your event/situation. We are happy to discuss pricing!
I live in Chattanooga and want to buy a TRH candle. Where can I purchase one locally?
Our complete line is available at Merchants on Main or check out this list of stores that carry The Rustic House in your area.
I purchased a candle canoe or candle round and would like to get them refilled. How should I go about it?
Chattanooga locals can return canoes or rounds to us for refills at Merchants on Main. Otherwise please visit our Wood Decor Refill page, send the used container to us in the mail and we are happy to refill. We will be in touch via email!